Continuing Education Credits:
- HRCI – 7 HR(General) Credits
- SHRM – 7 PDC’s
Schedule: 10:00 AM – 6:00 PM Eastern Time
Effective communication is the cornerstone of successful HR practices, management, and leadership. Attending our 1-Day Effective Communication Skills for HR Professionals Certificate Program provides invaluable skills that enhance interpersonal interactions, streamline organizational processes, and improve overall workplace morale.
This comprehensive training covers essential topics, from foundational communication principles to advanced strategies for handling complex conversations, ensuring that participants leave with practical tools they can immediately apply in their roles.
HR professionals will particularly benefit from modules focused on written communication and crisis communication. These sessions delve into best practices for crafting clear emails, reports, and policy documents, as well as strategies for managing communication during organizational crises. By mastering these skills, HR practitioners can ensure transparency, build trust, and effectively manage employee relations during challenging times.
Managers and supervisors will find the training’s focus on interpersonal communication and employee engagement especially relevant. Learning to give and receive feedback constructively, manage conflicts, and build strong team dynamics are crucial skills for any leader. Additionally, the training offers insights into engaging employees, conducting meaningful surveys, and recognizing achievements, all of which are essential for fostering a motivated and productive workforce.
The program’s emphasis on digital communication skills is also timely and critical. With the increasing reliance on virtual meetings, social media, and internal communication platforms, understanding the nuances of digital etiquette and cybersecurity is essential. This knowledge helps ensure that all professional interactions are secure, effective, and professional, regardless of the medium.
Finally, the training provides a framework for measuring communication effectiveness through communication audits and key performance indicators (KPIs). By implementing these strategies, HR professionals and managers can continually assess and improve their communication tactics, ensuring that they remain responsive to the needs of their employees and the organization.
Program Features
- Expert trainer with extensive HR experience and legal expertise
- Comprehensive coverage of essential HR topics and legal compliance requirements
- Interactive and engaging training format with practical examples and case studies
- Pre- and post-test to assess learning outcomes and measure program effectiveness
- Opportunity for Q&A and networking with peers and HR professionals
- Certificate of completion upon successful program completion
Why Attend This Training Program
- Enhanced Communication Skills: Develop advanced communication skills tailored for HR professionals, managers, and supervisors, enabling you to foster better workplace relationships and effectively manage team dynamics.
- Comprehensive Knowledge Base: Gain in-depth insights into various aspects of communication, including verbal and non-verbal communication, written communication, and digital communication, ensuring you can apply a wide range of strategies in your workplace.
- Conflict Resolution and Feedback Mastery: Learn effective techniques for managing conflicts, giving and receiving feedback, and navigating difficult conversations, which are essential for maintaining a positive and productive work environment.
- Employee Engagement and Crisis Management: Understand the importance of engaging employees and managing communication during crises, equipping you with the skills to handle challenging situations and maintain organizational stability.
- Career Advancement and Professional Recognition: Earn a recognized certification that demonstrates your commitment to improving your communication skills, significantly enhancing your credibility and prospects for career advancement within your organization and the HR field.
Topics Covered
- Introduction to Effective Communication
- Communication Models and Theories
- Verbal vs. Non-Verbal Communication
- Active Listening Skills
- Barriers to Effective Communication
- Understanding Communication Styles
- Adapting Communication Styles
- Building Rapport and Trust
- Assertiveness in Communication
- Negotiation Skills
- Effective Email Communication
- Report Writing
- Crafting Policy Documents
- Writing Job Descriptions
- Internal Memos and Announcements
- Building Effective Work Relationships
- Influence and Persuasion
- Giving and Receiving Feedback
- Conflict Management
- Cross-Cultural Communication
- Interviewing Techniques
- Pre-Interview Communication
- Communicating Job Offers
- Rejecting Candidates
- Onboarding Communication
- Designing Training Materials
- Delivering Training Sessions
- Communicating Learning Objectives
- Feedback on Training
- Mentorship and Coaching
- Engaging Employees
- Conducting Surveys
- Town Hall Meetings
- Team Building Communication
- Celebrating Success
- Crisis Communication Planning
- Managing Rumors and Misinformation
- Communicating During Change
- Dealing with Difficult Conversations
- Post-Crisis Communication
- Virtual Meetings and Webinars
- Using Social Media
- Internal Communication Platforms
- Digital Etiquette
- Cybersecurity in Communication
- Communication Audits
- Key Performance Indicators (KPIs) for Communication
- Employee Feedback Systems
- Improving Communication Strategies
- Case Studies and Best Practices
Target Audience
- Current HR Directors: Professionals already holding HR Director positions seeking to update their skills and stay abreast of the latest trends and practices in the field.
- Senior HR Managers: Experienced HR Managers looking to take the next step in their careers and prepare for roles at the director level.
- Aspiring HR Leaders: Individuals aiming to transition into senior HR roles, such as HR Directors or Vice Presidents of HR, and seeking the necessary skills and credentials.
- HR Business Partners: HR professionals who work closely with senior management and need to understand strategic HR management at a higher level.
- Talent Development Managers: Those responsible for employee development and succession planning who are looking to expand their strategic HR capabilities.
- Organizational Development Professionals: Individuals focused on organizational change and development, looking to enhance their understanding of strategic HR’s role in these processes.
- HR Consultants and Advisors: Independent consultants and advisors who provide strategic HR guidance to organizations and need to stay current with industry best practices.
- Small Business Owners/CEOs: Leaders of small to medium-sized businesses who often take on HR responsibilities and need a deeper understanding of strategic HR management.
- HR Professionals in Transition: Individuals between roles or looking to shift their career path within HR, aiming to increase their marketability and job prospects.
- HR Academics and Educators: Educators and researchers in the field of human resources or related fields looking to update their knowledge and incorporate current practices into their teaching and research.
- Non-HR Executives: Executives from other departments who collaborate closely with HR and need to understand the strategic importance and functions of HR within an organization.
- Employee Relations Managers: Professionals responsible for managing employee relations and looking to improve their communication and conflict resolution skills.
- Compensation and Benefits Managers: Those overseeing employee compensation and benefits programs who want to enhance their communication strategies for explaining complex benefits packages.
- Diversity and Inclusion Officers: Individuals focused on promoting diversity and inclusion within their organizations, seeking effective communication strategies to support these initiatives.
- HR Generalists: Broad-based HR professionals who handle a variety of HR tasks and wish to deepen their expertise in effective communication.
- Learning and Development Specialists: Professionals responsible for training and development who need to improve their skills in delivering engaging and effective training sessions.
- Recruitment Specialists: Individuals in charge of recruiting and onboarding, aiming to improve their communication with candidates and new hires.
- Workplace Wellness Coordinators: Those managing employee wellness programs, looking to enhance their communication skills to better promote and manage wellness initiatives.
- Labor Relations Specialists: Professionals who interact with unions and manage labor relations, seeking advanced skills in negotiation and conflict resolution.
- Public Relations Officers in HR: Individuals responsible for managing the public image of the HR department and its initiatives, looking to enhance their communication and media relations skills.
Agenda
10:00 AM – 10:15 AM: Welcome and Introduction
- Overview of the day
- Objectives of the program
10:15 AM – 11:00 AM: Module 1: Foundations of Communication
- Introduction to Effective Communication
- Communication Models and Theories
- Verbal vs. Non-Verbal Communication
11:00 AM – 11:45 AM: Module 2: Communication Styles and Strategies
- Understanding Communication Styles
- Adapting Communication Styles
- Building Rapport and Trust
11:45 AM – 12:00 PM: Module 3: Written Communication Skills
- Effective Email Communication
- Report Writing
12:00 PM – 12:15 PM: Break
12:15 PM – 1:00 PM: Module 3: Written Communication Skills (continued)
- Crafting Policy Documents
- Writing Job Descriptions
- Internal Memos and Announcements
1:00 PM – 1:45 PM: Module 4: Interpersonal Communication
- Building Effective Work Relationships
- Influence and Persuasion
- Giving and Receiving Feedback
1:45 PM – 2:00 PM: Module 5: Communication in Recruitment and Selection
- Interviewing Techniques
- Pre-Interview Communication
2:00 PM – 2:30 PM: Lunch Break
2:30 PM – 3:15 PM: Module 5: Communication in Recruitment and Selection (continued)
- Communicating Job Offers
- Rejecting Candidates
- Onboarding Communication
3:15 PM – 4:00 PM: Module 6: Training and Development Communication
- Designing Training Materials
- Delivering Training Sessions
- Communicating Learning Objectives
4:00 PM – 4:15 PM: Break
4:15 PM – 5:00 PM: Module 7: Employee Engagement and Communication
- Engaging Employees
- Conducting Surveys
- Town Hall Meetings
5:00 PM – 5:45 PM: Module 8: Crisis Communication
- Crisis Communication Planning
- Managing Rumors and Misinformation
- Communicating During Change
5:45 PM – 6:00 PM: Q&A Session
- Addressing participant questions
- Summary and closing remarks
