Continuing Education Credits:
- HRCI – 2 HR(General) Credits
- SHRM – 2 PDC’s
Schedule: 3:00 PM – 5:00 PM Eastern Time
In today’s dynamic workplace environment, maintaining a culture of civility and respect is paramount for fostering employee engagement, satisfaction, and productivity. This training program is crucial for HR professionals, managers, and supervisors as it provides them with the essential tools and knowledge to recognize and address uncivil behaviors, promote effective communication, and implement inclusive practices. By understanding the importance of workplace civility and respect, attendees can lead by example and cultivate a positive work atmosphere that benefits the entire organization.
The comprehensive curriculum, divided into four modules, covers key aspects of building and sustaining a respectful workplace. Participants will learn about the business case for civility, strategies for conflict resolution, and techniques for effective communication. Additionally, the training emphasizes the role of leadership in fostering a respectful work environment, offering practical insights into developing policies, managing stress, and encouraging positive reinforcement. These skills are critical for HR professionals and managers to ensure that their teams operate cohesively and respectfully.
Moreover, the program addresses long-term strategies for maintaining a culture of civility and respect, such as monitoring workplace culture, handling persistent issues, and understanding legal and ethical considerations. By attending this training, HR professionals, managers, and supervisors will be better equipped to create and sustain a workplace environment where respect and civility are the norms, leading to improved employee relations, reduced turnover, and enhanced overall performance.
Program Features
- Expert trainer with extensive HR experience and legal expertise
- Comprehensive coverage of essential HR topics and legal compliance requirements
- Interactive and engaging training format with practical examples and case studies
- Pre- and post-test to assess learning outcomes and measure program effectiveness
- Opportunity for Q&A and networking with peers and HR professionals
- Certificate of completion upon successful program completion
Why Attend This Training Program
- Enhance Workplace Culture: Develop skills to foster a positive, respectful, and inclusive work environment, improving overall workplace morale and employee satisfaction.
- Essential Communication Techniques: Gain insights into effective communication methods, both verbal and non-verbal, to promote understanding and reduce conflicts.
- Conflict Resolution Skills: Equip yourself with tools and techniques to identify, address, and resolve conflicts in a respectful and efficient manner.
- Leadership Development: Strengthen your leadership abilities by learning how to set expectations and lead by example in promoting a respectful workplace.
- Diversity and Inclusion: Gain knowledge on promoting diversity and inclusion within the workplace, understanding cultural differences, and creating an inclusive environment.
Topics Covered
- Introduction to Workplace Civility and Respect
- The Business Case for Civility and Respect
- Recognizing Uncivil Behavior
- Respectful Communication
- Diversity and Inclusion
- Creating a Respectful Work Environment
- Policies and Procedures
- Training and Development
- Conflict Resolution
- Accountability and Consequences
- Effective Communication Techniques
- Building Empathy and Emotional Intelligence
- Positive Reinforcement
- Team Building Activities
- Stress Management
- Monitoring and Measuring Civility
- Leadership’s Role in Sustaining Civility
- Addressing Persistent Issues
- Legal
- Action Planning and Next Steps
Target Audience
- Current HR Directors: Professionals already holding HR Director positions seeking to update their skills and stay abreast of the latest trends and practices in workplace civility and respect.
- Senior HR Managers: Experienced HR Managers looking to take the next step in their careers and prepare for roles at the director level with a focus on fostering respectful workplace cultures.
- Aspiring HR Leaders: Individuals aiming to transition into senior HR roles, such as HR Directors or Vice Presidents of HR, and seeking the necessary skills and credentials in promoting civility.
- HR Business Partners: HR professionals who work closely with senior management and need to understand higher-level strategies for maintaining a respectful workplace.
- Talent Development Managers: Those responsible for employee development and succession planning who are looking to expand their capabilities in creating a respectful and inclusive work environment.
- Organizational Development Professionals: Individuals focused on organizational change and development, looking to enhance their understanding of how workplace civility and respect play into these processes.
- HR Consultants and Advisors: Independent consultants and advisors who provide strategic HR guidance to organizations and need to stay current with industry best practices related to workplace respect.
- Small Business Owners/CEOs: Leaders of small to medium-sized businesses who often take on HR responsibilities and need a deeper understanding of promoting a respectful workplace.
- HR Professionals in Transition: Individuals between roles or looking to shift their career path within HR, aiming to increase their marketability and job prospects by enhancing their knowledge of workplace civility.
- HR Academics and Educators: Educators and researchers in the field of human resources or related fields looking to update their knowledge and incorporate current practices into their teaching and research.
- Non-HR Executives: Executives from other departments who collaborate closely with HR and need to understand the strategic importance and functions of promoting respect and civility within an organization.
- Employee Relations Managers: Professionals responsible for managing employee relations who need to ensure a respectful and fair work environment.
- Corporate Trainers: Trainers who design and deliver employee development programs and need to incorporate principles of civility and respect into their training.
- Diversity and Inclusion Officers: Professionals dedicated to fostering diversity and inclusion within the workplace, ensuring that all employees are treated with respect.
- Workplace Safety Managers: Individuals responsible for maintaining a safe and respectful work environment, addressing both physical and emotional safety concerns.
- Compliance Officers: Professionals who ensure that the organization adheres to internal policies and external regulations related to workplace behavior and respect.
- Employee Assistance Program (EAP) Coordinators: Coordinators who manage EAPs and provide support to employees, ensuring that respectful behavior is promoted through their programs.
- Union Representatives: Representatives who advocate for employee rights and work closely with management to maintain a respectful workplace.
- Corporate Counsel: Legal professionals who advise on employment law and workplace policies, ensuring that the organization complies with laws promoting civility and respect.
- Human Capital Managers: Professionals who manage the organization’s human capital strategies and need to integrate respect and civility into these plans to enhance overall organizational performance.
Agenda
3:00 PM – 3:10 PM: Introduction and Overview
- Welcome and program objectives
- Importance of workplace civility and respect
3:10 PM – 3:25 PM: Module 1 – Understanding Workplace Civility and Respect
- Introduction to Workplace Civility and Respect
- The Business Case for Civility and Respect
- Recognizing Uncivil Behavior
3:25 PM – 3:40 PM: Module 1 (Continued)
- Respectful Communication
- Diversity and Inclusion
3:40 PM – 3:55 PM: Module 2 – Building a Respectful Workplace Culture
- Creating a Respectful Work Environment
- Policies and Procedures
- Training and Development
3:55 PM – 4:10 PM: Module 2 (Continued)
- Conflict Resolution
- Accountability and Consequences
4:10 PM – 4:25 PM: Module 3 – Tools and Techniques for Promoting Civility
- Effective Communication Techniques
- Building Empathy and Emotional Intelligence
4:25 PM – 4:40 PM: Module 3 (Continued)
- Positive Reinforcement
- Team Building Activities
- Stress Management
4:40 AM – 4:50 AM: Module 4 – Sustaining Civility and Respect
- Monitoring and Measuring Civility
- Leadership’s Role in Sustaining Civility
- Addressing Persistent Issues
- Legal and Ethical Considerations
- Action Planning and Next Steps
4:50 AM – 5:00 PM: Q&A Session
- Open floor for questions and discussion
- Closing remarks and certification information
