Performance Appraisals Certificate Program for Managers and HR Professionals (Starting 11-20-2023)
November 20, 2023 @ 10:00 am - November 21, 2023 @ 6:00 pm EST
In our intensive two-day training, carefully crafted for HR professionals and managers, we delve deeply into the crucial role of performance appraisal within an organization. This workshop encompasses more than just the appraisal process; it underscores the necessity for managers to develop a comprehensive understanding of the roles they assess, enhancing the accuracy and relevance of evaluations.
As we journey through the multifaceted world of performance appraisal, participants will acquire the expertise necessary to set consistent performance standards. This enables the identification of areas for growth and the development of strategic plans for both individual advancement and team development.
Furthermore, we’ll illuminate the importance of fostering employee engagement, a key driver of performance. We’ll also cover the techniques for delivering effective feedback, which plays a critical role in promoting continuous improvement. Additionally, we will explore various biases that may potentially impact the evaluation process and provide strategies to mitigate their effects.
Lastly, we will shed light on the use of Performance Improvement Plans (PIPs) and Individual Development Plans (IDPs), powerful tools for managing underperformance and fostering employee growth respectively. With these comprehensive insights, this training equips participants with a rich repertoire of skills to optimize the performance appraisal process and catalyze organizational success.
- A comprehensive two-day masterclass designed for HR professionals and managers heavily involved in the Performance Appraisal process.
- In-depth coverage of key topics including understanding the roles being appraised, performance appraisal methods, fostering a culture of engagement, and setting SMART goals.
- Interactive workshops, hands-on exercises, group discussions, engaging role-plays, and practical case studies including role-playing of completing evaluations.
- Facilitated by industry veterans with years of real-world experience and deep industry knowledge.
- Certificate of completion awarded upon successful completion.
Upon completion of the program, participants will be able to:
- Understand why performance appraisal is important
- Engage effectively in the performance appraisal process
- Apply various methods to conduct performance appraisals, such as 360-degree, Management by Objectives (MBO), Behaviorally Anchored Rating Scale (BARS), etc.
- Deliver regular, specific, honest, and constructive feedback
- Recognize and counteract common evaluation biases
- Understand and implement different types of performance evaluations
- Adopt the best approach for performance appraisal for their organization
- Evaluate the process and employee satisfaction resulting from the appraisal process
- Understanding Roles and Performance: A pivotal component of effective performance appraisal is a thorough understanding of the roles of employees and managers. This topic delves deeper into the relationship between role clarity and performance evaluation. It explores how role definitions impact performance metrics, how managers can facilitate clearer role understanding, and how employees can contribute more effectively when their role expectations are well defined.
- Fostering Employee Engagement: Employee engagement is the cornerstone of a productive work environment. This topic expands on how a culture of mutual trust and understanding can enhance employee engagement. Participants will explore methods to increase engagement, such as communication strategies, recognition programs, and opportunities for employee input. They will also learn how engaged employees contribute to organizational success by improving productivity and reducing turnover.
- Setting SMART Goals: This segment provides a comprehensive understanding of the SMART (Specific, Measurable, Attainable, Relevant, Time-bound) goal-setting framework. Participants will not only learn the theory behind each component but also understand how to apply the SMART framework to create effective performance objectives that align with their team and organizational goals. This topic will also highlight how SMART goals contribute to the performance appraisal process by providing clear, measurable performance indicators.
- The Art of Feedback: This crucial topic highlights the role of feedback in performance appraisals. Participants will learn techniques for delivering regular, specific, honest, and constructive feedback, and how such feedback can motivate employees, promote growth, and improve overall performance. The topic will include role-playing exercises for practical application of feedback strategies, thus enhancing communication and leadership skills.
- Implementing Performance Improvement Plans (PIPs): Performance Improvement Plans (PIPs) are a vital tool for helping underperforming employees improve. This segment offers an in-depth look at how to develop, implement, and monitor PIPs. Participants will learn to set realistic and attainable improvement objectives, monitor progress, and provide constructive feedback throughout the process. This topic also discusses how to handle situations when performance does not improve despite the PIP, providing insights on difficult decision-making.
- Unraveling Evaluation Biases: This topic provides a comprehensive understanding of various evaluation biases, such as the halo and horn effect, leniency or strictness bias, central tendency, primacy and recency effect. Participants will delve into each type of bias, learning to recognize their presence, understand their impact on performance evaluations, and adopt strategies to mitigate their influence, ensuring fair and effective appraisals.
- Different Types of Performance Evaluations: Performance evaluations can be conducted using various methods, each with its own strengths and drawbacks. This topic provides a detailed overview of numerous performance evaluation methods including 360-degree feedback, Management by Objectives (MBO), Behaviorally Anchored Rating Scale (BARS), etc. Participants will learn to select the best evaluation method based on team dynamics, organizational goals, and specific job roles, leading to more accurate and effective performance assessments.
The goal of covering these topics in such detail is to provide participants with a well-rounded, thorough understanding of the performance appraisal process. This comprehensive knowledge will enable HR professionals and managers to conduct more effective, fair, and meaningful performance evaluations, leading to improved employee satisfaction and enhanced organizational performance.
Agenda: Please note that all times are in Eastern Time (ET).
- 10:00 – 10:15 am: Welcome and Introduction: Orientation and overview of the training program.
- 10:15 – 11:15 am: Understanding Roles and Performance: Discussion on the importance of role clarity in performance appraisal, interactive session to develop skills in defining and understanding roles.
- 11:15 – 11:30 am: Break
- 11:30 – 12:30 pm: Fostering Employee Engagement: Exploration of strategies to enhance employee engagement, group activity to develop an engagement plan.
- 12:30 – 2:00 pm: Setting SMART Goals: In-depth session on SMART goals, hands-on activity to practice setting SMART goals for performance improvement.
- 2:00 – 3:00 pm: Lunch Break
- 3:00 – 4:00 pm: The Art of Feedback: Introduction to feedback strategies, role-play exercise to practice giving and receiving feedback.
- 4:00 – 4:15 pm: Break
- 4:15 – 6:00 pm: Implementing Performance Improvement Plans (PIPs): Detailed overview of PIPs, case study analysis, group activity to create a sample PIP.
- 10:00 – 10:15 am: Recap of Day 1 and Overview of Day 2: Brief recap of previous day’s learning and introduction to the day’s agenda.
- 10:15 – 11:15 am: Unraveling Evaluation Biases: Session on common evaluation biases, interactive activity to identify and mitigate biases in sample scenarios.
- 11:15 – 11:30 am: Break
- 11:30 – 12:30 pm: Different Types of Performance Evaluations: Overview of various performance evaluation methods, discussion on choosing the appropriate method for different scenarios.
- 12:30 – 2:00 pm: Individual Development Plans (IDPs): Session on the role of IDPs in employee development, hands-on exercise to create a sample IDP.
- 2:00 – 3:00 pm: Lunch Break
- 3:00 – 4:00 pm: Developing Effective Appraisal Strategies: Comprehensive session on integrating the various elements of performance appraisal into an effective strategy, group activity to develop a strategic plan for a case study organization.
- 4:00 – 4:15 pm: Break
- 4:15 – 6:00 pm: Wrap-up and Reflection: Open discussion to consolidate learning, reflect on key takeaways, and discuss application in participants’ respective roles. Certificate distribution and closing remarks.
This detailed agenda ensures a well-structured and immersive learning experience that covers the full spectrum of performance appraisal, offering both theoretical knowledge and practical skills. The interactive sessions and hands-on activities provide participants with opportunities to apply their learning in a supportive environment, enhancing their readiness to implement these skills in their professional roles.