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Leveraging the Power of Emotional Intelligence Certificate Program (Starts 11-4-2019)

Nov 4, 2019 - Nov 6, 2019

Leveraging the Power of Emotional Intelligence Led my Mike Penn, SHRM-CP, SPHR and Elga Lejarza-Penn, SHRM-SCP, SPHR


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HRCI and SHRM Approved Provider SM

HRCI – 22.5 HR(General) Credits

SHRM – 22.5 PDC’s

Course: 3-Day Leveraging the Power of Emotional Intelligence Certificate Program

Instructors:  Elga Lejarza-Penn & Mike Penn

Location:  St Louis/Chesterfield, MO  or Online via 2 Way Interactive Live Stream / Webinar 

Dates:  Monday, November 4th thru Wednesday, November 6th, 2019

Time:  We meet from 9:00 am to 6:00 pm Local Time of the Event with a 15-minute break mid-morning, 1-hour lunch at noon and another 15-minute break mid-afternoon.


Experts agree that enhancing your emotional intelligence will significantly improve the quality of your life. On a personal level, emotional intelligence helps you build and maintain healthy relationships, communicate better, reduces stress and anxiety, reduces conflict, makes you empathetic, and helps in overcoming life’s challenges. On a professional level, Emotional Intelligence is linked to career success. It increases your chances of leading your team to excellence, raises your salary, and consequently adds more zeros to your bank account balance.  Yes, it’s true, IQ can get you the job but EQ will get you the promotion!

 Emotional Intelligence is about blending your thoughts with your feelings and emotions and to be intentional with your decision-making process so that it fosters healthy and successful relationships with yourself and others.  In this course, you will learn to become more self-aware of your emotions, more aware and empathetic towards others’ emotions and develop long term strategies to implement new patterns of thought and reaction to enhance your Emotional Intelligence.

With group discussions and exercises, self-assessment and reflection exercises along with a Six Seconds Emotional Intelligence Assessment (SEI) you will learn to unleash the power within and around you by refining and leveraging your Emotional Intelligence. 

Why You Should Attend

  • Learning to control your emotions and leverage them in a way that will benefit you and others is key to both your relationship with yourself and your interpersonal relationships.
  • Improve your level of wellbeing by practicing Emotional Intelligence.
  • Having strong Emotional Intelligence dramatically improves your leadership ability.
  • Improving your Emotional Intelligence is key to improving your ability to work in groups and on teams and will foster better interpersonal relationships.
  • Upon successful completion of the course, you will earn a Certificate of Completion from HRTrainingClasses.com®.

What’s Covered

  • Deepening your understanding of Emotional Intelligence to see its power and value
  • How we process emotions and react to them
  • Experience Emotional Intelligence through the blending of emotional and cognitive content (blending thinking and feeling)
  • Applying consequential thinking, navigating emotions, engaging intrinsic motivation and exercising optimism
  • Increasing your empathy and pursuing Noble Goals
  • How to put what you learn about Emotional Intelligence into action.
  • Take your personal Six Seconds Emotional Intelligence Assessment (SEI) and learn how to take your current EI state and improve it.


What You Will Learn

  • What is Emotional Intelligence?
  • What is the Difference Between Emotions and Feelings?
  • What’s the Science behind Emotional Intelligence?
    • How the Brain processes Emotions and Feelings
    • How the Heart Plays into the Emotional Intelligence Equation
  • Why is Emotional Intelligence Important?
  • How Can it help me?
  • How are others using it to improve their lives at work and at home?
  • The impact of EQ in your professional success
  • The ‘Ripple Effect’ of yours and others emotions and reactions
  • How to not let others ‘push your buttons’
  • Self Management Strategies
  • The Six Seconds Learning Philosophy
  • The Six Seconds Model of EQ-in-Action
    • Know Yourself – Awareness 
      • How we process emotions and react to them
      • Recognizing patterns
      • Recognizing and naming feelings
      • Increasing self-awareness
    • Choose Yourself – Intentionality
      • Intentionality Applying consequential thinking
      • Consciously direct your thoughts and feelings
      • Choose your reaction
        • The Reaction Cycle
      • Engaging intrinsic motivation
      • Exercising optimism
    • Give Yourself – Purpose
      • What’s your purpose? 
      • What difference do you want to make?
      • Connect your daily actions to your deepest sense of purpose
      • Increase your Empathy for yourself and others
        • Five Steps to Empathy
      • Use empathy and principled decision making to increase wisdom
      • Pursue your Noble Goal
        • Constructing your Noble Goal
  • Emotional Intelligence in Action
    • Develop an action plan for using EI in Daily Life
  • Emotional Intelligence at Work, What’s the ROI?
    • Emotional Intelligence as a Competitive Advantage
    • The Impact of Emotional Intelligence on Employee Engagement
    • Emotional Intelligence and its Impact on the Bottom Line
    • Motivating Employees by Practicing and Teaching Emotional Intelligence 
    • Emotional Intelligence in the Workplace Means Less Employee Turnover
    • How Practicing and Teaching Emotional Intelligence Can Increase Sales
    • Emotionally Intelligent Employees Equates to Better Customer Service and Customer Loyalty


Agenda  (We Meet Each Day from 8 am to 5 pm Local Time)

Day 1 – Understanding Emotional Intelligence

Breaking Down Emotional Intelligence

  • What is Emotional Intelligence?
  • Why is Emotional Intelligence Important?
  • How Can it help me?
  • How are others using it to improve their lives at work and at home?
  • Group Activity

6 Seconds Learning Philosophy Overview

  • Wisdom Lives Within
  • No Way is the Way
  • The Process is the Content
  • 1, 2, 3 PASTA!
  • Fish Don’t Talk About Water
  • Group Activity

The 6 Seconds Model of Emotional Intelligence Overview

  • Know Yourself – How we process emotions and react to them
  • Choose Yourself – Applying consequential thinking, navigating emotions, engaging intrinsic motivation and exercising optimism
  • Give Yourself – Increasing your empathy and pursuing Noble Goals

Know Yourself – Self Awareness

  • Understanding the biology of feelings and emotions
  • How does the brain and body process feelings and emotions
  • Emotional Literacy
  • Recognizing, decoding, naming and understanding your feelings
  • Group Activity – Naming and understanding your feelings
  • Turn your feelings into assets
  • Recognizing and changing your patterns 
  • Group Activity – Pattern Recognition & Change Processing

Choose Yourself – Self Awareness

  • Being strategic with your emotions
  • The reaction cycle
  • The three F’s
  • Stop, analyze and choose your reactions (Consequential Thinking)

Day 2 – Understanding Emotional Intelligence (Continued)

Give Yourself – Empathy and Noble Goals

    • The Empathy connection – why is empathy important to have for yourself and others
      • The science behind empathy
      • Group Activity – Practicing Empathy
    • Noble Goals – What is your purpose in life and why is that important
      • Why are Noble Goals important to your emotional intelligence
      • The science behind defining your purpose and setting goals to guide you
      • Individual/Group Activity – What’s my purpose in life? 

Deep Dive into Your Personal SEI Assessment

  • What does it mean and what is it telling me?
  • Identify areas you would like to improve
    • What patterns do I need to change in order to improve?
    • What was/is the underlying reasons for having the patterns that I feel I now need to change?
    • What possible changes could I make in those patterns that would improve outcomes?
  • Identify areas where you are strong
    • How can I further leverage my strengths?
  • Group Activity – Breaking and Changing Patterns

Day 3 – Using Emotional Intelligence – Putting it all together

Learning for Change: Learn, Apply, Change 

  • Engage – deepen your understanding of EI to see the power and value of EI
  • Activate – Experience EI through the blending of emotional and cognitive content (blending thinking and feeling)
  • Reflect – What did you learn and how will you put it into action?
  • Group Activity

Using What you have Learned – Developing and Implementing an Action Plan for Using EI in Daily Life

  • Practice Creates the Master
  • How to develop an action plan to implement Emotional Intelligence into your daily life
  • Group Activity


Chesterfield, MO – TownePlace Suites St. Louis Chesterfield
748 Premium Way
Chesterfield, MO 63005 United States
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Elga Lejarza-Penn, aPHR, PHR, SPHR, SHRM-CP, SHRM-SCP, Mike Penn, aPHR, PHR, SPHR, SHRM-CP