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4-Hour Conflict Resolution and Mediation Certificate Program (Starts 07-01-2024)

Jul 1, 2024 @ 10:00 am - 2:00 pm EDT

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4-Hour Conflict Resolution and Mediation Certificate Program


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Continuing Education Credits:

  • HRCI – 4 HR(General) Credits
  • SHRM – 4 PDC’s

Schedule: 10:00 AM – 2:00 PM Eastern Time

In today’s dynamic workplace, conflicts are inevitable and can significantly impact team productivity and morale if not managed effectively. HR professionals, managers, and supervisors play a crucial role in addressing and resolving these conflicts. Attending a comprehensive training program on Conflict Resolution and Mediation equips them with the essential skills and knowledge to handle disputes professionally and constructively. This training covers a wide range of topics, from understanding the types and causes of workplace conflict to advanced mediation techniques, ensuring participants are well-prepared to foster a harmonious work environment.

Effective communication is the cornerstone of successful conflict resolution. This training emphasizes critical communication skills such as active listening, emotional intelligence, and cultural sensitivity. HR professionals will learn to identify early signs of conflict and use de-escalation techniques to manage tensions before they escalate. By mastering these skills, they can facilitate difficult conversations and build trust and rapport among employees, which is vital for maintaining a positive workplace culture.

Mediation is a valuable tool for resolving conflicts without resorting to formal disciplinary actions or legal proceedings. This program delves into the principles and process of mediation, the role of a mediator, and how to conduct role-playing exercises to simulate real-life scenarios. Participants will gain insights into negotiation strategies, managing personal biases, and maintaining confidentiality, ensuring they are equipped to handle even the most sensitive disputes. The training also covers legal considerations, documentation, and reporting, which are essential for protecting both the organization and its employees.

Beyond conflict resolution, this training provides HR professionals with the tools to develop and implement effective conflict resolution policies and training programs within their organizations. By measuring the effectiveness of these programs and conducting post-mediation follow-ups, HR can ensure continuous improvement and sustained harmony in the workplace. This training not only enhances the skill set of HR professionals but also contributes to a healthier, more productive work environment for all employees.

Program Features

  • Expert trainer with extensive HR experience and legal expertise
  • Comprehensive coverage of essential HR topics and legal compliance requirements
  • Interactive and engaging training format with practical examples and case studies
  • Pre- and post-test to assess learning outcomes and measure program effectiveness
  • Opportunity for Q&A and networking with peers and HR professionals
  • Certificate of completion upon successful program completion

Why Attend This Training Program

  • Enhanced Conflict Resolution Skills: Develop advanced conflict resolution and mediation skills specifically tailored for HR professionals, managers, and supervisors.
  • Comprehensive HR Knowledge: Gain in-depth knowledge of essential HR topics, including workplace conflict types and causes, legal compliance, and developing conflict resolution policies.
  • Interactive and Engaging Learning Experience: Participate in an interactive training format featuring practical examples, real-world case studies, and role-playing exercises.
  • Practical Application and Problem-Solving: Engage in practical workshops that enhance your problem-solving skills in conflict situations.
  • Career Advancement and Recognition: Earn a certificate of completion upon successfully finishing the program, demonstrating your commitment to professional growth.

Topics Covered

  • Introduction to Conflict Resolution
  • Understanding Workplace Conflict: Types and Causes
  • The Role of HR in Conflict Management
  • Identifying Early Signs of Conflict
  • Effective Communication Skills for Conflict Resolution
  • Active Listening Techniques
  • Emotional Intelligence in Conflict Resolution
  • Cultural Sensitivity and Diversity in Conflict Resolution
  • Negotiation Strategies for HR Professionals
  • Mediation Fundamentals: Principles and Process
  • The Role of a Mediator
  • Building Trust and Rapport in Mediation
  • Facilitating Difficult Conversations
  • Managing Personal Bias in Conflict Resolution
  • De-escalation Techniques
  • Conflict Resolution Styles and When to Use Them
  • Legal Considerations in Workplace Conflict
  • Documentation and Reporting of Conflict and Mediation Outcomes
  • Designing Conflict Resolution Policies
  • Training Employees in Conflict Management
  • Conflict Resolution in Remote and Hybrid Work Environments
  • Case Studies in Conflict Resolution
  • Role-Playing Exercises in Mediation
  • Utilizing Third-Party Mediators: When and How
  • Post-Mediation Follow-Up: Ensuring Compliance and Resolution
  • Measuring the Effectiveness of Conflict Resolution Programs
  • Handling High-Stakes Conflicts
  • Maintaining Confidentiality in Conflict Resolution
  • Ethics in Conflict Resolution and Mediation
  • Developing a Continuous Improvement Plan for Conflict Resolution Skills

Target Audience

  • Current HR Directors: Professionals already holding HR Director positions seeking to update their skills and stay abreast of the latest trends and practices in conflict resolution and mediation.
  • Senior HR Managers: Experienced HR Managers looking to take the next step in their careers and prepare for roles at the director level by enhancing their conflict management skills.
  • Aspiring HR Leaders: Individuals aiming to transition into senior HR roles, such as HR Directors or Vice Presidents of HR, and seeking the necessary skills and credentials in conflict resolution.
  • HR Business Partners: HR professionals who work closely with senior management and need to understand strategic conflict resolution and mediation at a higher level.
  • Talent Development Managers: Those responsible for employee development and succession planning who are looking to expand their capabilities in managing and resolving workplace conflicts.
  • Organizational Development Professionals: Individuals focused on organizational change and development, looking to enhance their understanding of conflict resolution’s role in these processes.
  • HR Consultants and Advisors: Independent consultants and advisors who provide strategic HR guidance to organizations and need to stay current with industry best practices in conflict resolution.
  • Small Business Owners/CEOs: Leaders of small to medium-sized businesses who often take on HR responsibilities and need a deeper understanding of managing workplace conflicts.
  • HR Professionals in Transition: Individuals between roles or looking to shift their career path within HR, aiming to increase their marketability and job prospects with conflict resolution expertise.
  • HR Academics and Educators: Educators and researchers in the field of human resources or related fields looking to update their knowledge and incorporate current practices into their teaching and research.
  • Non-HR Executives: Executives from other departments who collaborate closely with HR and need to understand the strategic importance and functions of conflict resolution within an organization.
  • Employee Relations Specialists: Professionals focused on maintaining positive employee relations and resolving workplace issues seeking advanced skills in mediation and conflict resolution.
  • Labor Relations Managers: Individuals dealing with union relations and labor disputes who require advanced conflict resolution and mediation techniques.
  • Compliance Officers: Those responsible for ensuring organizational compliance with labor laws and regulations, aiming to improve their conflict resolution skills.
  • Diversity and Inclusion Officers: Professionals tasked with promoting diversity and inclusion who need effective conflict resolution strategies to manage related issues.
  • Workplace Investigators: Individuals conducting internal investigations of workplace conflicts and complaints, seeking to enhance their mediation skills.
  • Team Leaders and Supervisors: Mid-level managers responsible for small teams, looking to improve their ability to handle and resolve conflicts within their teams.
  • Learning and Development Coordinators: Professionals designing and delivering training programs, seeking to incorporate conflict resolution and mediation training into their curriculum.
  • Corporate Trainers: Trainers responsible for employee development, aiming to enhance their conflict resolution training programs.
  • Employee Assistance Program (EAP) Counselors: Professionals providing support to employees facing personal or work-related issues, looking to enhance their mediation and conflict resolution skills.


10:00 AM – 10:15 AM: Introduction to the Program and Objectives

  • Welcome and introduction of the expert trainer
  • Overview of the program features and goals

10:15 AM – 10:30 AM: Understanding Workplace Conflict: Types and Causes

  • Exploration of common workplace conflicts
  • Discussion on the root causes of conflicts

10:30 AM – 10:45 AM: The Role of HR in Conflict Management

  • The importance of HR in mitigating conflicts
  • Best practices for HR involvement

10:45 AM – 11:00 AM: Identifying Early Signs of Conflict

  • Techniques for early detection
  • Preventative measures

11:00 AM – 11:15 AM: Effective Communication Skills for Conflict Resolution

  • Key communication strategies
  • Overcoming communication barriers

11:15 AM – 11:30 AM: Active Listening Techniques

  • Importance of active listening
  • Practical exercises

11:30 AM – 11:45 AM: Emotional Intelligence in Conflict Resolution

  • Understanding emotional intelligence
  • Application in conflict scenarios

11:45 AM – 12:00 PM: Cultural Sensitivity and Diversity in Conflict Resolution

  • Addressing cultural differences
  • Promoting inclusive conflict resolution practices

12:00 PM – 12:15 PM: Break

12:15 PM – 12:30 PM: Negotiation Strategies for HR Professionals

  • Effective negotiation techniques
  • Role-playing negotiation scenarios

12:30 PM – 12:45 PM: Mediation Fundamentals: Principles and Process

  • Overview of mediation principles
  • Step-by-step mediation process

12:45 PM – 1:00 PM: The Role of a Mediator

  • Responsibilities of a mediator
  • Building mediator skills

1:00 PM – 1:15 PM: Building Trust and Rapport in Mediation

  • Strategies for trust-building
  • Creating a supportive mediation environment

1:15 PM – 1:30 PM: Facilitating Difficult Conversations

  • Techniques for managing tough conversations
  • Handling high-stakes conflicts

1:30 PM – 1:45 PM: Managing Personal Bias in Conflict Resolution

  • Identifying and addressing biases
  • Ensuring fair conflict resolution

1:45 PM – 2:00 PM: Q&A Session and Wrap-Up

  • Open Floor for Questions and Discussions
  • Closing Remarks