2-Day Employee Relations Internal Investigation Certificate Program
Handling employee complaints internally is a highly sensitive, multi-faceted process not just mandated by Federal law in most circumstances but significantly necessary to create a positive work environment that will be conducive to high levels of employee engagement. It requires a practice-based, step-by-step approach and the understanding of the internal complaint handling process, the legal requirements organizations must observe the necessary technical and communication skills.
HRCI – 13 HR(General) Credits
SHRM – 13 PDC’s
Upcoming Start Dates:
* All of the live sessions are recorded and made available the next day in case you have to miss one or you want to listen to it again.
Learning Objectives
| ☑ | Learning step-by-step guidelines for investigating any complaints |
| ☑ | Becoming a competent, effective, and confident investigator |
| ☑ | Understanding of best practices for preventing, identifying and managing employee-related issues that have potential legal concerns. |
| ☑ | Understanding different types of workplace investigation. e.g. Sexual harassment, violence, discrimination, accidents. |
| ☑ | Determining who is a credible witness. |
| ☑ | Learning how to handle “He said, she said” situation. |
| ☑ | Determining if a suspension is always appropriate with the alleged accused while the investigation is ongoing. |
| ☑ | Understanding what is considered a prompt and thorough investigation. |
| ☑ | Understanding where we file investigation records. |
| ☑ | Understanding confidentiality responsibilities during an investigation. |
| ☑ | Preventing retaliation during and after an investigation. |
| ☑ | Understanding the importance of training our first line of defense on how to respond to complaints. |
| ☑ | Determining how to select the appropriate investigator and investigation strategy. |
| ☑ | Reading/interpreting body language during investigatory meetings. |
| ☑ | Understanding how to manage difficult witnesses such as defensive or hostile witnesses. |