2-Day Employee Relations Internal Investigation Certificate Programs

(HRTrainingClasses) 2-Day Employee Relations Internal Investigation Certificate Program with Elga Lejarza-Penn
Mike Penn (Admin)

2-Day Employee Relations Internal Investigation Certificate Program

Handling employee complaints internally is a highly sensitive, multi-faceted process not just mandated by Federal law in most circumstances but significantly necessary to create a positive work environment that will be conducive to high levels of employee engagement. It requires a practice-based, step-by-step approach and the understanding of the internal complaint handling process, the legal requirements organizations must observe the necessary technical and communication skills.

HRCI – 13 HR(General) Credits

SHRM – 13 PDC’s

Upcoming Start Dates: 

* All of the live sessions are recorded and made available the next day in case you have to miss one or you want to listen to it again.

Learning Objectives

Learning step-by-step guidelines for investigating any complaints
Becoming a competent, effective, and confident investigator
Understanding of best practices for preventing, identifying and managing employee-related issues that have potential legal concerns.
Understanding different types of workplace investigation. e.g. Sexual harassment, violence, discrimination, accidents.
Determining who is a credible witness.
Learning how to handle “He said, she said” situation.
Determining if a suspension is always appropriate with the alleged accused while the investigation is ongoing.
Understanding what is considered a prompt and thorough investigation.
Understanding where we file investigation records.
Understanding confidentiality responsibilities during an investigation.
Preventing retaliation during and after an investigation.
Understanding the importance of training our first line of defense on how to respond to complaints.
Determining how to select the appropriate investigator and investigation strategy.
Reading/interpreting body language during investigatory meetings.
Understanding how to manage difficult witnesses such as defensive or hostile witnesses.

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